Covid-19 Travel Guideline


Wild Jaguar Safaris

Dear customers,

In light of the continued impact of COVID-19 on global travel and the ever-changing progress of the pandemic, it is vital that Wild Jaguar Safaris continues to take appropriate actions and to ensure the continued safety of our guests.

With the above statement in mind the following guidelines have been developed in order to safeguard the best interests of our current guests, future travelers, our suppliers and our partners.

Wild Jaguar Safaris will endeavour to accommodate and work with our partners to help with the movement of the land-based portion of client itineraries affected by the Coronavirus.

Wild Jaguar Safaris will make every effort to re-accommodate client itineraries to a new date if they are in any way directly impacted by the Coronavirus.

We would like to reassure all of our clients with existing bookings, and those who are planning to travel with us in the future, that Wild Jaguar Safaris is committed to providing the experiences and holidays that our guests have come to expect of us.

Wild Jaguar Safaris is taking the the necessary measures for the safety and comfort of each guest.

If you are planning to travel with in the future do not hesitate to send us your questions about safety. Will be a pleasure to answer all your doubts. 

Should you have any queries or concerns regarding your booking or inquiry please contact us by e-mail.

Best Regards, 

Eduarda Fernandes 

Founder. 

Wild Safari cancellation and rescheduling FAQ

  • What happens if I can’t travel due to COVID-19 restrictions? Should I cancel my travel plans?

In order to protect your holiday investment, Wild Jaguar Safaris advises to not cancel but to postpone your travel plans. Wild Jaguar Safaris is currently working with partner lodges and hotels to ensure and secure the postponement of all bookings which have already been affected or will most likely be affected by the Coronavirus. For more information, contact us.

  • Can I change the date of my holiday, transfers and accommodation?

Wild Jaguar Safaris will aspire to move or postpone all accommodation and land-based transfers and activities on your safari holiday. Wild Jaguar Safaris will make every effort to re-accommodate client itineraries to a new date. 

  • If I want to cancel my booking, what are the cancellation fees?

Should you be determined to cancel your travel plans, bookings may be cancelled free of charge up to 60 calendar days prior to the day on which the tour begins. However, as the COVID-19 pandemic is considered unforeseen and is unprecedented, the travel industry has united to assist clients by amending their standard terms and conditions to assist with postponements of bookings for up to 12 months. Wild Jaguar Safaris encourages all travelers to consider this option rather than cancelling. If you are unsure of the implications of these or would like more clarity, please contact us. 

Wild Jaguar Safaris

Our up-dated Terms & Conditions | Covid-19

While Covid-19 has thoroughly rained on our 2020 travel parade, we like to believe that no matter how dark the storm clouds get, there’s always a silver lining to be found! Seeing as we’re unable to travel right now, this is the perfect time to plan for when we can.

Tourism not only enriches the lives of our incredible guests, but supports millions of livelihoods across Pantanal. As such, we at Wild Jaguar Safaris are committed to redoubling our efforts, to ensure we help maintain decades of conservation, by encouraging guests to pick Pantanal as their holiday destination of choice.

To support these efforts, during this uncertain time, we have amended our standard terms and conditions to provide our clients with additional certainty around their future travel, allowing added benefit, should clients be directly impacted by Covid-19.

Our Money-Back Guarantee – 100% Free Cancellation With Wild Jaguar Safaris

New bookings made from August 2020 with a travel date anytime from March 2021 onwards; may cancel activities, hotels and tours that is booked through us, free of charge up to 60 days before your departure and get 100% of your deposit back. This guarantee and amendment is only applicable to an inability to travel due to possible complications associated with Covid-19, such as travel bans and quarantine requirements that may still be in place, preventing travel from taking place.

New Bookings  – Maximising Flexibility 

In order to give our guests increased comfort, we will stay flexible with our new rebooking service until 60 days prior to your intended travel date. For new bookings with a departure date starting in March 2021, made from August 2020, you may rebook your Wild Jaguar Safaris (activities, hotels, tours) free of charge up to 60 days before your departure (subject to availability). Rebooking is only allowed once and at least 60 days before your planned travel date. Any additional costs incurred due to changes or additions to your itinerary and upgrades, such as additional costs for upgrades to your accommodation, will still apply.

This guarantee and amendment is only applicable to an inability to travel due to possible complications associated with Covid-19, such as travel bans and quarantine requirements that may still be in place, preventing travel from taking place.

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